I gave this workshop at an online conference this past April and it was tons of fun.
You’ve heard about customer journey mapping, but did you know there’s an upgrade from that called a service blueprint?
It’s all laid out in the video — hope it’s helpful!
This spreadsheet template was a companion to the workshop I ran at TCC(n)IRL, Rob & Kira’s event. The video recording lets me go more in depth, breaking down what a service blueprint is and how to use the template, too.
This simple worksheet is an easy way to get started with mapping your customer journeys. You can print it out and either write on it or use sticky notes, in case you want to move various sections around.
